Shipping policy
- Shipping Methods: Specify the shipping methods available, such as standard, expedited, or overnight shipping. Include any carriers used (e.g., UPS, FedEx).
- Processing Time: Indicate the typical processing time before an order is shipped. For example, “Orders are processed within 1-2 business days.”
- Shipping Rates: Provide details on shipping costs. Mention if there are flat rates, variable rates based on weight or location, or free shipping thresholds.
- Delivery Timeframes: Outline estimated delivery times for different shipping methods and regions. For instance, “Standard shipping typically takes 5-7 business days.”
- Order Tracking: Explain how customers can track their orders, including whether tracking numbers are provided and how to use them.
- Shipping Restrictions: Note any restrictions or limitations on shipping, such as regions or countries where shipping is not available, or specific items that cannot be shipped.
- Handling Fees: If applicable, mention any additional handling fees that may apply.
- Address Accuracy: Emphasize the importance of providing accurate shipping information and what happens if an address is incorrect.
- Lost or Damaged Orders: Describe the process for handling lost or damaged shipments, including any steps customers need to take to report an issue.
- Returns and Exchanges: Briefly refer to the return and exchange policy in relation to shipping, including how shipping is handled for returns.